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Frequently asked questions

We hope our FAQ section provides the answers you’re looking for. However please don’t hesitate to contact us if you have a specific question about our carpet and upholstery services that isn’t featured below.

 

Do I need to vacuum my carpet before it is professionally cleaned?

No, we can vacuum your carpets and / or upholstery when we arrive. We use SEBO vacuum cleaners that are made in Germany and designed for commercial use. They are more powerful than domestic vacuums and ensure your carpets and upholstery are as clean as possible before we start the cleaning process. We don’t charge extra for vacuuming – it’s part of our service. 

 

Is it worth getting my carpets professionally cleaned?

Here are the main benefits of professional carpet cleaning to consider:

1. Creates a great first impression

Restoring carpets is one of the easiest and cheapest ways to lift the appearance of your whole home. Carpets connect your house together visually and make up a large part of each room so it’s worthwhile to keep them at their best. Especially as you see them every day.  

2. Adds value to your home

Carpet cleaning can be a great way of adding value to your home before selling or letting. Plus, it’s better-value than painting and decorating and involves less time and preparation. Handy if you’re working to a deadline.   

3. Supports your health and immune system

Deep cleaning removes harmful bacteria and allergens from your home which can help customers with allergies and health conditions. Your carpet acts in a similar way to a filter in an air conditioning unit and needs to be regularly cleaned out to improve the quality of the air you breathe. We also now offer a specific cleaning product that protects against the microbe that leads to COVID-19.

4. Keeps your carpet within its warranty

Regular cleaning can add 5 to 10 years to a carpet’s lifespan. Because of this, regular cleaning is an important part of keeping your carpet within its warranty. If you read the small print of your carpet’s warranty it’s highly likely there will be a reference about regular / professional cleaning at least once a year. It’s important to remember, regularly cleaning your existing carpet is much cheaper than installing new. 

 

Renting a machine yourself vs. professional cleaning

Different carpets absorb cleaning solutions in different ways. This is important to understand as hiring the wrong machine and using the wrong solution yourself can cause long-lasting damage.  Today’s carpets are either made from a particular fibre or a blend of fibres and both require different approaches. The knowledge a professional carpet cleaner brings to the job can be invaluable when it comes to avoiding costly mistakes.

Many DIY machines you can rent from supermarkets and hardware stores can also be dirty, unhygienic and have broken or missing parts. The remains of pet hair from other households is a common complaint we hear about. A machine that’s been used in hundreds of other households does not go hand in hand with achieving hygienic results!    

 

How often should I have my carpet professionally cleaned?

Regular cleaning is important as soil left for too long can stain the fibres of your carpet making it almost impossible to remove. At least once a year is a good benchmark however having pets and children at home will require deeper and more frequent cleaning. Carpet manufacturers recommend having your carpet cleaned every 6 to 12 months before traffic lines start to appear, not after. This advice is important to adhere to especially if your carpet is still within its warranty (normally 5-10 years from when it was installed). 

 

How can I get a quotation?

For the most accurate quotation we can:

Quotations are free and are offered with no obligation to go ahead. Unless we are particularly busy, we aim to come see you for a quotation within 24 hours of you first contacting us. Alternatively, and for more urgent requests e.g. spillages we can provide a rough quote with you over the phone / over email. 

 

How much does carpet cleaning cost?

The most accurate way for us to provide you with a quotation is for us to assess what needs to be cleaned in person. However, there are a few factors we can share with you in advance to help you predict what you can expect to pay. These can include:

Accessibility and parking

Professional carpet cleaning involves a good deal of equipment (vacuums, hoses, cleaning machines) all of which need to be carried to the job and back by hand. Ten trips back and forth to the van during a typical job isn’t unusual. Whilst we cater for all locations, a house with a driveway providing easy access versus an apartment on the top floor without nearby parking will be priced slightly differently. 

Furnished vs. unfurnished rooms

Whilst we cater for all situations, cleaning an unfurnished room is quicker and more convenient for us than rooms that require moving and repositioning furniture. We’d appreciate it if you could move small to medium items of furniture (side tables, coffee tables, chairs) to other rooms before we arrive. 

Carpet cleaning pricing

The below information can help you predict what to expect to pay for carpet cleaning in an average-sized family home. Please note, for larger houses and office buildings, please request a quotation from us in person. Likewise for serious spillages and major jobs. 

Prices start per room from £40 

Prices start per staircase and landing from £40

Please note, a minimum charge will apply for jobs that come to a total of under £70. The below examples outline how our minimum charge model works: 

Estimate 1 – typical whole house

1 x living room @ £40

3 x bedrooms @ £40 x 3 = £120

1 x staircase and landing @ £40

Estimate 1 quotation = £200. Estimate 1 is above the minimum charge of £70 so the minimum charge doesn’t apply. 

Example 2 – One bedroom

1 x living room @ £40

Job is below the minimum charge of £70 so the minimum charge applies. Estimate 2 quotation = £70

As you can see, we can cater for one-room jobs however these will be priced at the minimum charge rate of £70. 

Important to remember – It’s worth getting as many carpeted rooms cleaned at the same time as you can to achieve consistency throughout your home. Carpets connect a home together and it’s important for their condition to match up as you’re walking between rooms. We recommend cleaning every carpeted room in your home at the same time if you can afford to. 

 

How much does upholstery or sofa cleaning cost?

The below information can help you predict what to expect to pay for a typical upholstery or sofa cleaning job with us. Please note, for extra large sofas including those designed for office settings, please request a quotation from us in person. Likewise for serious spillages and major jobs. Exact prices will also depend on whether your cushions are fixed (one-sided) or loose (two-sided). 

Prices start per ‘person’ from £40 

What does per ‘person’ mean? 

Our reference to per ‘person’ is the same as the amount of people the chair or sofa is designed for. For example, an armchair designed for one person would be quoted as ‘one person’ (£40). A three-seater sofa is designed for three people (£40 x 3 = £120) and so on.  

Please note, a minimum charge will apply for upholstery jobs that come to a total of under £70. The below examples outline how our minimum charge model works: 

Estimate 3 – typical living room

2 person sofa @ £40 x 2 = £80

3 person sofa @ £40 x 3 = £120

Estimate 3 quotation = £200. Estimate 3 is above the minimum charge of £70 so the minimum charge doesn’t apply

Example 4 – One armchair

1 person armchair @ £40

Job is below the minimum charge of £70 so the minimum charge applies  

Estimate 4 quotation = £70

As you can see, we can cater to smaller upholstery jobs however these will be priced at the minimum charge rate of £70. 

 

Thank you for your support

The difference between ‘before’ and ‘after’ can be significant and seeing the positive reactions from our customers first hand is always a great moment for us. Carpet cleaning can be physically demanding, especially in the Summer, and seeing our work being appreciated in person means a lot to us. We’d like to take this opportunity to say thank you to all our customers across Ipswich and Suffolk past and present. Thank you for choosing Modestra. 

– The Modestra team


Clients

Reviews

We're proud of the five star reviews we receive from customers on a regular basis. Alongside the reviews which have been submitted to our website below, you can read reviews of our cleaning services on Google Reviews, Checkatrade and Facebook too.

Directory of Ipswich Carpet Cleaning - Ipswich

I called as it was an emergency and I did not know where to start! He was able to come to my house within the hour and explained the process from start to finish and how it works! The results are absolutely amazing and I cannot rate him high enough! I will be asking him back to do other carpets and upholstery without a doubt! Thank you so much.

Danielle

Extremely knowledgeable. Spent time examining the carpet, talked through various cleaning options, carried out a test-clean on a patch; then went ahead and carefully cleaned the whole carpet. Results were very pleasing - absolutely buckets of dirt removed and a really deep clean. Offered advice about drying and after-care. Could not have expected a more professional and straightforward service.

Ian

He has cleaned our chairs in Penta hotel. They look like new, all stains and wax perfectly came out. I can highly recommend him, he has done a great job. We'll definitely use his services again.

E. Nagy

Wow! I recently purchased a 2nd hand Laura Ashley sofa from gumtree - good lighting/photo meant that on collection I was suddenly faced with a lot of stains and marks that I wasn't aware of when purchasing! Immediately contacted Modestra who were out to see me within a week! My 2nd hand sofa now looks brand new...and smells brand new, money well spent. Highly recommend, and will definitely use again.

S. Andrews

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